If you have a child whose other parent is absent, you will be required to have an interview with the Child Support Enforcement Unit to seek support and / or establish paternity. You do have the right to claim good cause for not cooperating, if you have physically or mentally threatened, abused, or fear for the life of yourself or your child. You will be asked to substantiate your claim. •Child Support Enforcement is responsible for financial support and medical insurance coverage for children. CSE must locate absent parents, establish paternity, and establish support obligations by agreement or by petitioning Family Court to order child support from absent parent(s).
•CSE also establishes a support and collection unit that is responsible for the collection and disbursement of child support payments and enforce delinquent support orders.
Customer Assistance: https://www.childsupport.ny.gov/
•The telephone number to call for all child support customer assistance is (888) 208-4485. This center will be available to assist custodial parents, noncustodial parents, and out-of-state child support agencies. The center is open from 8:30 am to 5:00 pm Monday through Friday, excluding holidays. You may still email the Child Support Unit with questions if you provide enough information that an answer can be found.
Making a Payment
The address for child support payments is:
NYS Child Support Processing Center
P.O. Box 15363
Albany, NY 12212-5363 Checks should be made payable to NYS Child Support Processing Center and should include your account number.